Software and performance
Startup problems, errors, slow computers, unwanted software and malware assessment.
Canberra onsite support
Computer repairs in Canberra
Practical help for Windows and Mac computers at Canberra homes and small businesses, by appointment.
What we can help with
Tell us what the computer is doing and what you have already tried. We’ll agree on a sensible starting point before the visit.
Everyday setup
New computers, email, Wi-Fi, printers, software and straightforward file or backup setup.
Hardware advice
Identify likely component faults and discuss suitable upgrades. Parts, complex hardware repair and data recovery need a separate assessment and quote.
What a Canberra visit costs
A$140 for the first hour, including the local call-out. After that, labour is A$35 for each additional 15-minute block. The same rate applies to homes and small businesses.
The minimum booking is one hour. Diagnosis is part of that time. Before starting, we’ll agree on the work and your spending limit. We’ll explain what we find and ask before exceeding that limit.
Appointments, parts and workshop work
Visits are by appointment in the Canberra metropolitan area only. Include your suburb so we can confirm coverage and a time. Parts, paid software and third-party services are quoted separately and need your approval.
If the computer needs to come to the workshop, we’ll quote the expected labour and any extra pickup or return transport before taking it. For long scans or transfers, the quote will distinguish hands-on work from unattended time.
Hourly diagnosis is chargeable even if you decide against a repair. A selected fault may qualify for a separate fixed-price, no-fix-no-fee agreement. We’ll put the outcome and terms in writing before you choose it.
For website or hosting faults, see specialist website diagnosis. For a computer visit, see how to prepare for an appointment.
Tell us about the computer
Include your Canberra suburb, the device and a short description of the fault. Please do not send passwords.