Here at JXL, we are always happy to answer any questions you may have in relation to your computers and equipment. We have compiled a list of some of the most common questions that we get asked, which we thought may be of benefit to our customers. As we mostly deal with home users and small business clients, we recognise that not everyone is comfortable using their PC, which is exactly the reason why we are in business. So please do not hesitate to contact us using our live support request at the bottom of this page should you which to have a chat about a problem you are experiencing. If we can help, we are always happy to do so. If we can't, then we can possibly give you some advice on who to call, or how to forward to resolve your issues.
Can Your Recover My Data?
We get it. We all know we are supposed to have a fantastic backup routine in place, but in reality most of us are guilty of forgetting to backup the odd file or two (or hundred). When disaster strikes, this is often the first thing people think about. The answer is, "usually". So long as the issue that is causing your computer to misbehave isn't the actual hard drive inside (the part that actually holds your data) then we can remove it and help transfer onto another device. If your hard drive has failed, then unfortunately your options may be more limited. That is also assuming that you haven't done anything silly and reset the computer back to factory settings. We have lost count of the number of times that people have lost their data instead of calling us for what would have been a very straight forward and inexpensive repair. If you have data you are concerned about on your computer, we highly recommend getting it repaired professionally.
Is My Computer Worth Repairing?
This is always a tricky one, and a lot of time it comes down to personal preference. For software issues such as Windows faults, internet connection problems and viruses, so long as all the parts are working it is usually worth getting the computer repaired. It is always a shame to throw away a PC in great mechanical condition, due to a configuration error. For hardware issues (meaning faulty physical parts) if you have a desktop (tower) computer that is over 4 years of age, then it is usually not worth the investment to repair. We can however in most cases assist you in backing up your data and transferring it to another device. With laptops, tablets, and all-in-one machines, their life spans can be more limited if a part fails. This is because they can often have very custom parts that can not only be difficult to source, but be very expensive to replace. For these types of PC's, it often makes sense to look into extended warranty options. It can also be worth looking into home and contents insurance policies that include accidental damage cover just incase.
Who Should I Call When My Computer Breaks?
If your computer has a faulty part, usually indicated by the computer not turning on, not display an image on the screen or giving you an error specifically mentioning a faulty part, then you should check if your computer is under warranty. Usually most items come with a 1 year warranty by default, but some people opt for an extended warranty at the time of purchase. If it is under warranty, contact the manufacturer directly and ask them about their warranty repair process. Be careful though as most of the time they will return your with all of your data wiped, so be sure to ask about this! If you need help backing up your data before a warranty repair, we are able to help. If you have a software issue, then the computer is not covered by any warranty. In these cases you should NOT contact the manufacturer as they can often give you blanket advice such as recommending reinstalling Windows and losing all your data. For software issues, a dedicated computer repair company like ours would be a good place to call, so we can discuss your problems and provide you with some honest advice on the best way to proceed.
Should I Get Remote Support Or An Onsite Repair?
As one of our customers, you may be aware that we offer two different computer repair services. Onsite (where we attend your premises in person) and remote support (where we connect to your computer and remotely control it through the internet). For simple software issues such as email problems and viruses, remote support can be a cost effective and quick way to have your issues resolved. Our onsite service is great for those who want a more personalised experience, have multiple issues or computers, or just prefer someone talking to you face to face.
