How JXL handles information

Updated 12 November 2026

Information JXL may receive

When you contact JXL or use a service, the information may include your name, business details, reply details, website address, service requirements, communications, account records, invoices and technical information needed to investigate or support the service.

Do not send passwords, payment-card details or sensitive customer records through the public enquiry form. JXL will arrange an appropriate access method if the work requires it.

How the information is used

Information is used to answer enquiries, assess and quote work, provide and support agreed services, maintain business and billing records, protect systems, investigate faults and meet applicable legal obligations.

Service providers

JXL may use providers for website hosting, email, billing, payment processing, domain registration, backups, monitoring and other functions needed to deliver a service. The client billing portal handles account and invoice details. Domain registrations go through the registrar or reseller, and payment providers handle payment details. Please keep payment details out of the enquiry form. Hosting backups may include website files, databases and hosted email. JXL uses Backblaze B2 in the United States for offsite backups. Email and other providers may also process information overseas. Information is shared as needed to deliver your service or as required by law.

Website forms and logs

The website and hosting systems may record ordinary technical information such as the time of a request, IP address, browser details, requested pages and security events. Enquiries sent through this website are processed by the website and business email systems. You can also write to support@jxl.com.au.

Where website analytics is enabled, the provider may process information about pages visited and the device or browser used. You can use the contact page to ask which providers apply to your service.

Keeping and protecting information

JXL uses administrative and technical controls appropriate to the service. No internet or storage system can be promised as completely risk-free. Information is kept for as long as it is needed for the service, business records, security, disputes or legal requirements, then removed or de-identified where appropriate.

Access and correction

You can ask JXL to provide or correct personal information it holds about you, subject to identity checks and any lawful reason that applies. Use the contact page and explain the request.

Privacy concerns and complaints

If you have a concern about how JXL has handled your personal information, email support@jxl.com.au, use the contact page or write to PO Box 528, Gungahlin ACT 2912. Please describe the issue and how we can contact you. JXL will review the concern and respond.

Changes to this notice

The notice may be updated when JXL's services or providers change. The current version and update date will be published on this page.