Clear answers before work starts

Will my existing plan change?

Existing arrangements continue until a change is discussed and agreed. New public prices do not retrospectively alter an invoice, included domain or prepaid term.

Is domain renewal included with hosting?

New hosting quotes list domains separately by extension and renewal term. Existing inclusions continue under their agreed arrangements until any future change is discussed.

Can every site use the A$249 upgrade package?

No. JXL assesses compatibility and the likely work first. If abandoned software, an existing fault, active compromise or a complex store means the standard package does not fit, you will receive an explanation and a separate quote.

What does a Canberra computer visit cost?

A$140 for the first hour including metropolitan call-out, then A$35 for each additional 15-minute block. One hour is the minimum. We agree a spending limit before starting. See computer repair terms and appointments.

What does specialist website diagnosis cost?

A$150/hour with a one-hour minimum, then 15-minute blocks. A spending cap is agreed before open-ended investigation. The agreed deliverable is either a repair or an evidence-backed diagnosis.

How are repairs and diagnosis charged?

JXL will explain whether the job has an agreed fixed repair scope or needs separately priced diagnosis. The scope, deliverable and spending cap are agreed before work begins.

Do you provide 24/7 support?

JXL does not advertise continuously staffed 24/7 human support. Urgent and after-hours work is available only when a time is expressly accepted.

What should I send with an enquiry?

Send your name, reply email and a short description. Include the website address for website work or your suburb and device for a Canberra computer visit. Do not include passwords, payment details or sensitive customer information.